terms & conditions

Initial service call fee due upon completion of diagnosis or initial visit. All special order parts needed to complete repair must be paid for in advance. Special order parts are non-refundable/returnable once ordered. Return visits will not incur another service call fee, only continuation of standard labor rate.

All labor performed carries a 90 day guarantee. 

Parts warranties vary by manufacture.

Recurring chemical balancing and cleaning services are scheduled with no binding contract, however payment for one month of service is due upon completion of the first scheduled service and services that have already been invoiced and paid are non-refundable. Please allow a one week +/- scheduled service date grace period for services to be completed.

Absolute Pool & Spa Care, llc is not responsible for injury, accidents or damages resulting from the misuse, overuse or negligence of hot tubs, pool or saunas, by homeowners or guests of vacation rental properties. The homeowner assumes full responsibility for the cost of any additional need for service or repair caused by misuse, overuse or negligence by the homeowner or guests of vacation rental properties.

All hot tubs, pools and saunas must be GFCI protected and either directly wired (if 220v) or plugged in to a dedicated circuit (if 115v). It is the homeowner's and/or the original installer's responsibility to ensure all electrical wiring meets state code requirements and is installed correctly. Absolute Pool & Spa Care, llc takes no responsibility and cannot be held liable for damages or injury resulting from wiring that doesn't meet the state code requirements or that has been previously wired incorrectly. 

Estimated products and/or services, including estimated hours of labor and all pricing for said products and/or services outlined in estimates are subject to change. If the estimate has been approved, signed and/or a deposit has been made toward the total cost of the estimate OR invoice and a change in product, service and/or pricing is needed, a "Change Order" will be created and sent to the customer for review and approval. Only after the change order has been approved does the customer and service provider agree to honor the change to the estimate or invoice.

Credit/Debit, PayPal, Venmo, Cash App & Bitcoin payments are accepted and subject to a 3.5% processing fee. Other payment methods such as Cash, Check and Zelle are available and are not subject to a processing fee. 

The standard payment term is net 3 days, if the invoice is overdue by a total of 30 days, we reserve the right to charge additional compounding interest at a rate of 5% per day until the total amount of the invoice (including interest) is paid in full. Payment arrangements can be made upon request. 10% discount for new customers applies to the initial service call rate only and only applies if promo is clicked and the requested form is filled out.

Invoicing and billing is paperless unless a paper statement is requested. 

Autopay options for recurring services are available upon request.

Absolute Pool & Spa Care, LLC agrees to provide the product(s)/service(s) listed in our invoices and estimates upon receipt of payment in full OR receipt of agreed upon partial payment. Partial payment arrangements must be agreed upon in advance and approved by Absolute Pool & Spa representative and the customer. Listed product(s)/service(s) remaining unpaid shall be excluded until payment has been received.

By either signing OR completing payment (full OR partial) for any invoice, estimate or contract issued, the customer agrees to the terms and conditions outlined here and/or in said issued document. Furthermore, the customer agrees to provide payment in full for any and all services outlined, either completed or previously requested and yet to be completed.